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Heather holds a First Class BSc (Hons) in Management and is a Chartered Manager (Fellow) of the Chartered Management Institute (CMgr FCMI). In her current role as Associate Director, Heather is responsible for the global operations of TWI’s Membership and Innovation Directorate, and the TWI Innovation Network including the National Structural Integrity Research Centre (NSIRC), as well as the operations of the organisation’s flagship Core Research Programme. Her remit includes strategy formulation, programme management, process and systems review, budgeting, personnel management and stakeholder relations. Particular areas of expertise include the streamlining of organisational processes and implementation of cost-effective solutions, establishing and developing new strategic partnerships and networks to facilitate research and development opportunities, and creation of novel business models in line with corporate planning.