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John Cook is an experienced professional in the healthcare industry with extensive expertise in revenue cycle management and patient experience. Currently serving in an audit role at Tweetsie Railroad since November 2020, John previously founded and led Honestly Speaking with John Cook from January 1987 to September 2022, delivering keynotes on excellence and customer service. John's past positions include Chief Client Officer and Corporate Chaplain at Revco Solutions, where the Patient Experience Podcast was initiated, and President of the Carolina Chapter of the American Association of Healthcare Administrative Managers. With a strong background in business services as the Director at Appalachian Regional Healthcare System, John has held various consulting and executive roles, contributing to numerous healthcare organizations and associations across multiple states. John holds a Bachelor of Science in Business Administration with a focus on Healthcare Management and Marketing from Appalachian State University.