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Colleen Burns has extensive experience in the media industry, starting in 1994 as a Research Analyst at Petry Television. Colleen later worked at Buena Vista International Television Inc. as a Research Analyst, before joining Discovery Communications in 1997. At Discovery, they progressed through various roles including Director of Ad Sales Planning, Director of Ad Sales Finance, and Senior Director of Ad Sales Inventory Strategy & Operations. Colleen was responsible for budgeting, forecasting, and reporting, as well as leading and developing teams. In 2016, Colleen joined TV One as Vice President of Pricing & Planning, and later became the VP of Ad Sales Planning & Commercial Operations. Their responsibilities at TV One included overseeing pricing, planning, and operational functions for the ad sales support teams, and providing leadership and development for a team of directors, managers, and support staff.

Colleen Burns has a Master of Arts (M.A.) degree in History from St. John's University. Additionally, they hold a Bachelor of Arts (B.A.) degree in History/English from the same institution. The exact start and end years for these degrees are not provided.