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Ashley M. is an experienced professional with a background in customer service and support, currently serving as a Senior Customer Service Agent at Turo since November 2020. Key responsibilities include daily troubleshooting, leading customer support and operations projects, and producing training materials to enhance operational efficiency. Prior experience includes roles at Deliveroo, where Ashley M. progressed from a Restaurant Support Representative to a Customer Support Representative, contributing to restaurant onboarding processes, contract management, and equipment dispatch logistics. Earlier positions in healthcare and retail further developed strong communication, organizational, and problem-solving skills. Ashley M. holds a Level 3 A-Level equivalent in Music Performance from the British Academy of New Music.