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Gem Ryan is a seasoned business development professional with extensive experience in lead generation, sales, and customer relations across multiple sectors. Currently serving as a Business Development Executive at Turning Point HR Solutions LTD, Gem has significantly increased sales opportunities and developed training materials for new staff. Previous roles include Complaints and Appeals Case Handler at ICF, where Gem resolved a backlog of cases, and Outbound Renewals Sales at Centrica Energy Trading, focusing on customer retention and advocacy. Gem has also held various managerial positions at In Touch Networks, showcasing a strong ability to enhance customer experiences and generate revenue, reinforced by a track record of awards and recognition for outstanding performance. Educational credentials include professional training in Personal Profile Analysis from Thomas International and coursework at The Manchester College.