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Irina Roos is an experienced insurance broker currently working at TSIB since July 2017, where responsibilities include enhancing customer service as an HQ Customer Service Representative. Prior to this role, Irina served as a Sales Supervisor at Macy's from April 2015 to June 2017. Additionally, Irina has experience in sports management as the Head Coach for the Downstate Juniors Volleyball Club from November 2012 to May 2017. Irina holds a Bachelor's Degree in Business Administration and Management from Concordia College-New York, completed in 2014.