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İlknur SALMAN has extensive experience in the telecommunications sector, currently serving as the Digital CRM Management Lead at Türk Telekom since August 2013. In this role, İlknur manages the Digital Interaction Management Tool, enabling customer engagement across various digital channels through artificial intelligence and effective social listening. Previous positions at Türk Telekom include Alternative Channel and Campaign Management Senior Specialist, where İlknur oversaw IVR and Outbound Dialer applications, and Fixed and Broadband Agile Solutions Specialist, acting as a scrum master and business analyst. Earlier experience includes a role as a Business Analyst at TMSF, focusing on collections and asset management. İlknur holds a Master's degree in Operations Research and a Bachelor's degree from Marmara University.