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Kostas Konstantinidis is an experienced IT professional with a strong background in technical support, application services, and IT service management across multiple organizations. Currently serving as Sr. Manager of Cloud Application Services at Tungsten Automation, Kostas applies ITIL 4 practices to enhance service delivery. Previous roles include Head of Application Services and Application Support Manager at Tungsten Network, where Kostas focused on high-quality customer support and team leadership. Experience extends to easyProperty.com, Trinity Mirror Digital Recruitment, and Fish4, encompassing responsibilities in technical support, service management, and team management. Kostas holds a Postgraduate Diploma in Distributed Systems and Networks from the University of Kent and a BSc (Hons) in Computing from the University of Wales, Newport.