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Andrian Dimitrov is a seasoned professional in customer success and service delivery with extensive experience in managing client relationships and operational performance across various roles. Currently serving as a Senior Customer Success Manager at Tungsten Automation, Andrian excels in understanding customer needs and optimizing business outcomes. Previous roles include Service Delivery Manager for EMEA and US at Tungsten Network, where Andrian ensured adherence to KPIs and SLAs while exploring new business opportunities and managing client escalations. Andrian's career also includes team management at Sutherland and a focus on performance improvement at Sixty K Ltd, underscored by a solid educational foundation with a Bachelor's degree in Computer Systems and Technologies from Technical University of Sofia.