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Woody was heading the Training department of the Group for 12 years. He is currently handling customer relationship management and service excellence, and was previously with United Airlines as its Onboard Services-Chief Purser and Instructor. During his fifteen years at United Airlines, he taught trainees on service excellence, food and beverage presentation skills, onboard marketing, and product offering, amongst other training programs. His personal achievements include the “Five Star Diamond Award”, “Employee of the Year”, as well as “Most Valuable Player Corporate Award”.