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Caitlyn Dum has a diverse range of work experience. Caitlyn started their career as a Promotions/Marketing Intern at Clear Channel Radio in May 2013. Caitlyn then joined Tunespeak as a Fan Support Intern in April 2014 and transitioned to the role of Social Media Manager in August 2014. After that, they became a Fan Support representative in November 2015, assisting customers with product and service information and handling their requests and complaints. In November 2018, Caitlyn took on the role of VIP Services, where they provided administrative support, managed internal and external services, developed relationships with external artist teams and event partners, and proofread materials for accuracy. In March 2016, they also began working as an Executive Administrator, responsible for maintaining calendars, arranging meetings, managing network resources, and assisting with internal and external services. Currently, Caitlyn serves as a Customer Success Lead at Tunespeak, maintaining customer relationships, implementing success programs, contributing to sales, and resolving customer requests and complaints. Caitlyn'stenure at Tunespeak has showcased their growth and ability to fulfill various roles within the organization.

Caitlyn Dum attended Belmont University from 2009 to 2010, where they pursued a Bachelor of Business Administration degree with a focus on Music Business-Business. Caitlyn then transferred to Truman State University in 2010 and completed their Bachelor of Arts degree in Communication in 2013.