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Jason Hayden is an accomplished IT professional with extensive experience in service delivery and operations management. Currently serving as the Executive Director of IT Operations at Tulane University since 2019, Jason oversees the centralized IT service desk and related operations, ensuring high-quality service delivery. Before this role, Jason was the Director of Service Management Processes at Tulane, where Jason implemented ITIL V3 processes to promote operational excellence. Prior experience includes serving as a Senior Service Delivery Manager at Dimension Data, where Jason managed client satisfaction and service delivery across multiple contracts, and various positions at CSC, focusing on client delivery management and service desk operations. Jason holds a Bachelor's degree in Computer Science from Eastern Connecticut State University and a Master's degree in Management Information Systems from the University of Phoenix.