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Tracy Pickersgill, CCXP, has extensive experience in customer experience and marketing, currently serving as the UK Customer Experience Design Manager at TUI since June 2005. Tracy has progressed through various roles at TUI, including Senior Customer Engagement Manager and Senior CRM Manager, where strategic initiatives were developed to improve customer retention and engagement. Prior to TUI, Tracy held positions at Bourne Leisure Ltd, focusing on database marketing and direct mail strategies. Tracy's educational background includes multiple qualifications in marketing and user experience, with certifications from the Chartered Institute of Marketing and the Chartered Institute for IT, underscoring a strong foundation in customer experience and marketing communications.