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James Williamson is a seasoned technical support professional with extensive experience in troubleshooting and customer service. Currently serving as a Senior Technical Support Engineer at Tufin since June 2021, James previously worked at GXS from October 2010 to June 2021 as a Dedicated Support Engineer III, where responsibilities included third shift monitoring and escalations support. Prior roles include Contractor for B&S Property Preservation, Technical Analyst at National City Bank handling diverse technical issues, and Safety Coordinator at BP Oil, focusing on compliance with safety regulations. James consistently demonstrates strong communication, leadership, and mentoring skills throughout their career.