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Edmir Marcelo Neves Ferreira is a seasoned professional with extensive experience in operations and business management across various companies, including TTEC and Google. Currently serving as a Senior Business Manager at TTEC since January 2016, Edmir is responsible for leading the commercial team for the Latam market, developing and executing commercial strategies, and managing key account relationships to enhance revenue growth. Previously, Edmir held senior operations management roles at Google, overseeing the performance of large teams and executing sales strategies for multiple business lines. Edmir began career in operational and quality management roles at companies such as Xerox, Sitel, and Teleperformance Brazil, consistently focusing on customer satisfaction, team training, and strategic planning. Holding a bachelor's degree in Advertising from FAAP, Edmir combines a solid educational background with a commitment to operational excellence and team leadership.