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Charity Dominic is an accomplished technical writer with extensive experience in creating user-friendly documentation and online help systems. Currently serving as a Technical Writer at JMA Wireless since December 2022, Charity has held senior positions at notable companies such as Swisslog Healthcare, BrightInsight, and Wurk, where innovative projects included the development of an online help system from scratch using Madcap Flare. Previous roles also encompass significant contributions at Nissan Motor Corporation, EMS Software, Qualcomm, and others, focusing on enhancing access to complex technical information and improving user experience. Charity holds a Master of Arts in English & Writing Studies from California State University San Marcos, further underpinning expertise in technical communication and documentation.