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Nathan Matta serves as director of customer success. In this new position, Nathan brings with him industry-leading service with a heart. He understands that one of the fundamental contradictions of managing a service team is how to best care for the team and company finances simultaneously, making him the perfect fit for this role. Nathan joined the TSP team in 2005 as a maintenance engineer, moving onto leadership roles over time. He has played a significant role in growing TSPā€™s NetApp business tremendously over the last 12 years, which included overcoming some hurdles.

Nathan prides himself on how the team faced those adverse situations, sticking with the business to reach the point they are at today. Nathan earned his Bachelor of Science in Management Information Systems from Northeastern University. Before his arrival at TSP, he worked as centralized IT for the library system at MIT in Cambridge, where he and his small team managed the library IT infrastructure and advised the Local Technology Experts (LTEs) on anything they needed. One of his biggest highlights during this time was serving on the board of a volunteer group called the ā€œIT Partnersā€ that pulled IT, and support individuals, from all over the university together for training and peer assistance.