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Stephanie Sinclair is an accomplished professional with extensive experience in fraud operations and workforce planning within the banking sector. Currently serving as a Senior Manager of Fraud Operations at TSB Bank since August 2014, Stephanie leads a team focused on fraud prevention, investigations, and recoveries, while also managing risk and governance. Prior roles include Senior Manager of Strategic Workforce Planning, overseeing workforce management for a large customer services operation, and various positions in forecasting and analytics. Stephanie began their career at Lloyds Banking Group as a Telephony Banking Advisor. Stephanie holds a Bachelor's Degree in Mathematics from Northumbria University.