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Ilmi Osman is an experienced professional in customer service and management with a diverse background in various industries. Currently serving as a Money Confidence Expert and Payment Consultant at TSB Bank since September 2017, Ilmi has honed skills in customer engagement and financial guidance. Prior roles include customer service responsibilities at Rail Gourmet UK Ltd and a First Line Manager position at DHL, where management duties involved overseeing operational costs, quality assurance, and team performance. Additional experience encompasses data entry at GKN Freight Services and sales advisory roles at Arcadia Group Ltd, emphasizing complaint resolution and supervisory training. Ilmi holds a BTEC ND in Applied Science, with a focus on Forensic Science and Technology, from Fareham College.