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Nivedita S has a strong background in customer experience and management, currently serving as a Customer Experience Specialist at Line since April 2022. Prior to this role, Nivedita gained extensive experience as a Customer Service Specialist at Amazon from January 2018 to November 2021 and as a Customer Success Specialist at Goodygoods from July 2016 to December 2017. Earlier career highlights include serving as an Assistant Manager at Koenig Solutions Pvt. Ltd. from September 2015 to June 2016 and as a Center Manager at EduMENTOR Educational Services Pvt Ltd from August 2014 to August 2015. Nivedita holds a Master of Arts in Clinical Psychology from Devi Ahilya Vishwavidyalaya, Indore, completed in July 2022, and a Postgraduate Diploma in Business Resilience Management from Manipal International University, obtained in April 2014.