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Rich Palmer, MBA, CPCU, currently serves as Senior Commercial Underwriting Manager at TruStage since February 2023. Prior to this role, Rich Palmer was with American National from March 2010 to February 2023, where notable achievements included developing a new inspection management system that reduced physical inspection costs by 40% and coordinating efforts leading to over $100 million in Coverage A increases. Rich Palmer held various positions within American National, including Director of Underwriting Services, Change Management Coordinator/Project Product Owner, Underwriting Manager, Senior Underwriter, and Supervisor of Underwriting Support, focusing on enhancing underwriting processes, mentoring, and leading teams. Rich Palmer earned an MBA in Management and a B.S. in Communications and Public Relations from Missouri State University.