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Katie Fallows has a diverse work experience spanning from 2003 to 2023. Their most recent role was as the Customer Success Director at TruRating, starting in February 2023. Prior to this, they took a career break to care for their young daughters from August 2020 to February 2023. Katie has also worked as the Head of Customer Success at CIPHR from July 2019 to July 2020. Katie has extensive experience at Nielsen where they held various roles including Head of Consumer Panel & Shopper Analytics, Director of Shopper, Assortment, and Merchandising, and Director of Assortment and Merchandising, all within the UK & Ireland Sales Effectiveness Practice. Katie also worked as a Programme Director at Starcount for a brief period in 2014. Before that, they held multiple positions at dunnhumby, including Global Capability Director - Communications & Media, Head of Communications & Media for Tesco International Asia, Client Director for Loyalty and Communications in Italy and Mexico, and Client Manager for Tesco Clubcard. Their early career includes a role as a Corporate Brand Assistant at Yell. Overall, Katie Fallows has a wealth of experience in customer success, analytics, communications, and marketing roles.

Katie Fallows attended The University of Manchester from 1999 to 2003, where they obtained a BSc Hons First Class degree in International Management studies with French.