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Nadim El-Mazboudi currently serves as an Incident Manager at Trulioo, focusing on establishing and implementing an Incident Management strategy for effective high-severity issue response. Previously, at Global Relay, Nadim held multiple roles, including Escalations Engineer, Team Lead, and System Support Lead, where responsibilities included defining team mandates, initiating incident tracking initiatives, and leading training sessions. Earlier experience includes a tenure at IBM as a Technical Support Analyst in various capacities, where Nadim successfully managed team transitions, exceeded service levels, and handled complex troubleshooting issues.