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Marcella Chow has a diverse background in customer service and management, with a significant tenure at TD from May 2017 to June 2022, where roles included Manager of Customer Experience, Financial Advisor, Personal Banking Associate, and Customer Service Representative. Prior experience includes serving as Senior Director of Public Relations for the Hong Kong Students' Association at UBC and Vice President Internal for the UBC Hong Kong Students' Association. Earlier professional experience features a marketing role at Innovation Trading Ltd. and a general clerk position at Midland Realty. Marcella Chow holds a degree from The University of British Columbia, completed from 2013 to 2017, and graduated high school from the Canadian International School of Hong Kong in 2013.