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Ciara Kavanagh is a Customer Success Manager specializing in the mid-market segment at Trulioo, where responsibilities have included managing customer relationships since February 2022. Prior to this role, Ciara spent nearly eight years at IDG Direct, advancing from a Quality Assurance Administrator to Client Relations Manager and then to International Campaign Manager within Client Services. Key functions included collaborating with team leaders and Quality Assurance colleagues to meet performance targets and serving as the primary contact for internal clients to ensure timely campaign delivery, alongside assessing lead quality for US clients.