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MaKayla Burks currently serves as Team Lead Manager at TrueSource, LLC, since May 2019, where responsibilities include providing professional customer service, managing inbound and outbound calls, scheduling service calls, and ensuring timely resolution of customer issues. Prior to this role, MaKayla worked as a Quality Analyst and Customer Service Representative at TaskUs, where auditing agent calls and conducting coaching sessions were key functions. Additionally, experience as Front End Supervisor and Customer Service Representative at Bed Bath & Beyond and as a Receptionist at 7 to 7 Dental & Orthodontics further developed MaKayla's customer service and management skills. MaKayla holds a High School Diploma from Byron P Steele II High School, graduating in 2016.