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Steven Dryg is a seasoned Customer Success professional with extensive experience in account management and technical support, currently serving as a Customer Success Manager at TrueCar, Inc. since November 2020. In previous roles, including Onboarding Specialist at TrueCar and Coordinator of Global Customer Care at Citrix, Steven demonstrated expertise in reducing churn, facilitating long-term customer engagement, and implementing process improvements. As Co-Founder of TheEyebox, Steven contributed to developing user interfaces and applications, showcasing skills in UX testing and product design. Proficient in managing the customer lifecycle, Steven has consistently achieved high customer satisfaction and retention rates across diverse industry roles.