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Genesis Victoria CSM is a Technical Program Manager at TrueAccord, with a robust background in IT production support and compliance. Prior experience includes roles at Enhanced Recovery Company, where positions ranged from Director of IT Production Support to Vice President of Compliance, emphasizing process improvement and cross-departmental communication. Genesis has also served as an Operational Support Manager and Specialist, focusing on team performance and compliance auditing. An early career includes interpreting for Stratus Video, quality analysis at Laurus International, tax preparation at Liberty Tax Services, retail sales at Sprint, and administrative assistance at James Erisman Law Firm. Educational credentials include a Bachelor of Technology in Computer and Information Systems Security, along with various degrees in Information Technology and Accounting from University of Phoenix and Delaware Technical Community College.