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Jesse Shaw has over 25 years of experience in various roles within the IT and customer service sectors. At True North ITG Inc since July 2010, Jesse Shaw has focused on customer experience and operational efficiency, serving in capacities such as Director of Operations, where team building and process optimization are prioritized. Previous roles include Service Manager, overseeing help desk operations and service analysis, and NOC Management at True North ITG from June 2007 to June 2010, emphasizing R&D and system implementations. Additionally, Jesse Shaw co-founded nextracom GmbH, providing IT management for small businesses, and worked as a Customer Service Specialist at C.A.R. Communication, specializing in telecommunications consulting.