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Jerrel "BJ" Hickman has extensive experience in IT support and administration, currently serving as a Field Services Engineer at True North ITG Inc since August 2021. Prior roles include IT Field Services at AT&T, providing support for corporate retail stores, as well as Senior Software and Sales Support Consultant at Computers Unlimited, where support was provided for medical software. Additionally, Jerrel contributed as IT Senior Tech Support at Hook Technology, System Administrator at NOVO 1, and Customer Support at Computer Software Associates, focusing on hardware troubleshooting and software training. Academic credentials include a Bachelor’s degree in Business Administration from Montana State University Billings, completing studies in 2008.