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Shir Huang is an experienced professional with a strong background in client services, product management, and education. Currently serving as a Customer Advocate at True Link since August 2021, Shir previously held the role of Product Manager at Sixup PBC, Inc., where responsibilities included managing the client services department and directing product workflow. Shir also built and led the client services department at Sixup, ensuring exceptional user experiences. Earlier experiences include positions as Client Services Team Lead and Client Service Representative at Earnest Inc. and the NYC Department of Education, respectively. Educational qualifications include a Bachelor's Degree in Human Development and Family Studies from the University of Connecticut and a Master of Education in Teaching English as a Second or Foreign Language from Lehman College. In addition, Shir has international teaching experience from roles in Japan, contributing to a rich and diverse professional portfolio.