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Carrie Spates has over 21 years of work experience in user experience and design roles. Carrie is currently working at Truckstop as the Senior Director of User Experience. Prior to their current role, they worked as the Director of User Experience at Truckstop. Before that, Carrie worked at Cvent as the Director of User Experience, where they led the user experience direction for Cvent's Event Cloud and drove all mobile initiatives. Carrie also has experience as the Head of Experience Design at Womply, where they interpreted business goals into executable product strategies and matured teams to develop a consistent product design approach. Carrie has also held senior roles at Siteworx, LLC, where they worked as the VP of Experience Design, Associate VP of Design, Director of Design, and User Experience Manager. Additionally, they have experience as a Content Development Coordinator at WilmerHale and an Associate Producer at Careerbuilder.com.

Carrie Spates attended American University from 1994 to 1998, where they studied Creative Writing. In 2018, they participated in programs at Cooper Professional Education, focusing on Design Thinking and Design Leadership. Additionally, they pursued further education in Design Thinking Principles at the Design Management Institute starting in 2015.