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Kristen joined the TROSA team in 2012 as Chief Strategy Officer and was named Chief Operating Officer in 2020. Kristen oversees internal services, IT, risk management, construction and property maintenance, fleet management, community partnerships, and their lawn care social enterprise. Kristen has over 20 years of experience changing how communities work together to improve the lives of low-wealth families. Her areas of interest include substance use disorder and mental health treatment access and options, alternatives to incarceration, re-entry, living wage employment, and educational success. Kristen previously served as Director of Community Services Department for the City of Raleigh. She also worked for the Raleigh Police Department, Jackson County Prosecutor’s Office and Hallmark Cards, Inc. Kristen has an MPA from North Carolina State University (NCSU). She currently serves on the advisory boards for the NCSU College of Humanities and Social Sciences and the NCSU School of Public and International Affairs.