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Fabrizio Rubio possesses extensive experience in customer service and operations management, particularly within the travel and hospitality industries. Currently serving as a Ticketing/Recovery Agent at TripMasters since October 2018, Fabrizio previously held various roles including Coordinador de procesos at LATAM Airlines, where responsibilities included improving customer service procedures and implementing actions based on Contact Center KPIs. Experience also includes positions as Ejecutivo de Contact Center at LAN Airlines, where solutions for passenger issues were addressed, and as Coordinador de Operaciones at EDUPARQUES S, overseeing operational efficiency. Earlier roles encompass Casino Dealer positions at Royal Caribbean Cruises and Hotel & Casino La Hacienda, and a Server role at JW Marriott, focusing on customer satisfaction. Fabrizio holds a Diplomatura in Administration/Hospitality Management from CENFOTUR and additional certifications in Sales, Revenue Management, and Pricing.