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Michelle Kelly has extensive experience as a ServiceNow Developer, currently employed at Trinseo since October 2021. Previously, Michelle worked as a Project Manager at Allstate for a brief period and served as a ServiceNow Application Developer at Pramerica/TCS from October 2015 to December 2020, specializing in software development using JavaScript, advanced scripting, and third-party software integrations. Other roles include Business Analyst and Quality Assurance at Pramerica, focusing on requirement analysis, documentation, and comprehensive testing methodologies. Michelle holds multiple diplomas and degrees from Letterkenny Institute of Technology, specializing in Business Systems Analysis, Financial Services Technologies, and Computer Services Management.