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Greg Haynes is an experienced IT professional with a strong background in service desk management and technical support. Currently serving as the Service Desk Manager at Trinity Global Consulting, LLC, Greg oversees a team of 10 technicians supporting over 500 customers in significant government locations. Previous roles include Desktop Support Analyst-II at Beaufort-Jasper Water & Sewer Authority, and Service Desk Manager at Phacil, Inc., where Greg managed a team of 35 technicians supporting more than 1500 customers across the U.S. Additional experience includes leadership positions at Aceinfo Solution, ManTech, Wyle, and Total Resource Management, showcasing a consistent history of managing large teams and ensuring effective IT service delivery. Greg holds a degree in Computer and Information Sciences from Staryer College.