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Shaketa Henson has extensive experience in customer service and management, currently serving as Assistant Manager of Business Services and Retention at Trinity Enterprises LLC since June 2017, where previous roles included Sales Support Specialist, Quality Assurance Supervisor, and Team Lead. Prior experience includes a position as Staff Assistant at the Florida Department of Children and Families and as Patient Care Coordinator at ACS Specialty Pharmacy. Shaketa began a career in customer service at Contact Centers of America from November 2010 to July 2012. Educational background includes a high school diploma from Jones High School in Orlando, FL.