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Crystal Thomas, M.ED. has a diverse work experience. Crystal began their career at Dell Financial Services in 2001, where they worked as a Sales Consultant for two years before being promoted to Senior Sales Coordinator. Crystal worked in this role for six years until 2009. In 2010, Crystal joined ServiceSource and held various positions including Operations Services Lead and Operations Services Manager 2. Crystal also served as a Business Analyst 3 from 2015 to 2020. Their latest employment is with Trinisys, where they work as a Business Analyst starting from February 2020 to present.

Crystal Thomas, M.ED., holds a Bachelor of Science degree in Business Administration with a concentration in Management from Fisk University. Additionally, they obtained a Master of Education degree in Administration and Supervision from Tennessee State University.