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Mala Lalla has over 18 years of experience in administrative and reception roles, currently serving as a Receptionist at the Export Import Bank of Trinidad & Tobago since October 2009, where responsibilities include operating the switchboard, greeting visitors, and managing mail. Previously, Mala held positions such as Administrative Assistant at Nicholas Holdings Ltd. and Huggins Services Ltd., where management of building maintenance and daily updates of vessel information were key duties. Additional experience includes roles as Filing Clerk and Clerk Typist at various organizations, showcasing proficiency in typing, correspondence drafting, and client management. Mala's educational background includes multiple certifications and diplomas in Human Resource Management, Psychology, Child & Adolescent Counselling, and Business Management from institutions such as the University of Minnesota and the School of Business & Computer Science.