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Mary Ochs possesses extensive experience in customer support and English language instruction. Currently, Mary serves as Head of Customer Support at DealDash and concurrently works as a Customer Happiness Representative at Trifecta Retail Ventures, where responsibilities include promptly addressing customer inquiries and maintaining an up-to-date Knowledge Base. Previous roles as an English Teacher encompassed dynamic business English classes for various Spanish government agencies and corporations, alongside a role as an English Teaching Assistant in bilingual schools. Mary holds a B.S. in Chemistry from Universidad Nacional de Educación a Distancia - U.N.E.D. and multiple degrees related to teaching methodologies and bilingual education from esteemed institutions, including Universidad Pontificia Comillas and Universidad de Alcalá.