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Mustaq Ahmed is a seasoned professional with extensive expertise in customer support, operations, and facilities management. Currently serving as Senior Manager of Customer Support and Field Service at Tricog Health since January 2019, Mustaq oversees clients generating $3 million in annual recurring revenue and has maintained a 95% renewal rate for three years while enhancing the First Call Resolution rate from 80% to 91%. Previously held various managerial roles at iMake Business Solutions, ValetEZ, Standard Skills Development Pvt Ltd, GATI-KWE, Embrace Innovations, Procall Private Limited, and Tata Teleservices Ltd. Mustaq holds an Executive Post Graduate Program in Human Resource Management from the Indian Institute of Management, Calcutta, and a degree in Microbiology from Bangalore University.