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Nicole Gaulin is a seasoned professional in customer success management, currently serving as a Senior Onboarding Success Manager at Tricentis since July 2023. With prior experience as a Customer Success Manager at Waldo.io and a Senior Customer Success Manager at Appcues, Nicole has demonstrated expertise in managing a high volume book of business focused on SMB and Midmarket segments. Previous roles at SnapApp and Visiture as Client Success Manager, as well as an Account Manager position at Benefitfocus, highlight strong capabilities in customer communication, issue resolution, and collaboration across teams. Nicole began a career in customer service as a Benefits Administrator, providing assistance in benefits programs. Nicole holds a Bachelor of Science in Business Administration with a concentration in Business Management from Newbury College.