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Colleen McCoy-Jones has extensive experience in mental health services, currently serving as a Veterans Crisis Support specialist at Tri-County Behavioral Healthcare since March 2020, where outreach and programmatic marketing efforts are key responsibilities. Previous roles include Case Manager at BAC, Bayes Achievement Center, and Day Habilitation Coordinator at We Thrive, HCS. Colleen also held positions at MHMRA of Harris County and El Paso Mental Health Authority, starting as a Mental Health Tech at Southwest Neuropsuchiatric. Educational qualifications include a Master's degree in Mental Health Counseling from Our Lady of the Lake University, a Master's in Psychology with a concentration in Criminal Justice from the University of the Rockies, and a Bachelor's degree in Psychology from Ashford University, alongside other foundational studies in psychology.