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Goncalo Oliveira is a seasoned information technology professional with extensive experience in various roles. Currently serving as a Senior Information Technology Analyst at TRH - Tech Remote Hub and as an External Information Technology Consultant at Deloitte since July 2022, Goncalo has a strong background in IT support and management. Previous positions include IT Support Manager and BMC ITSM/Remedy Support Team Leader at NOS SGPS from January 2014 to August 2022, and multiple roles at Optimus and Novis. Goncalo's educational background includes numerous micro-certifications from ServiceNow and training in ITIL V3, Remedy Administration, and Java Server, among others.