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Emily R. has over eight years of work experience, primarily focused in customer support and experience roles. Emily began their career in 2014 at Olark, where they worked for eight years as a Director of Customer Experience. In this role, they were responsible for managing and improving the overall customer experience. In 2022, they moved to Tremendous to continue their career as a Director of Support.

Emily R. attended Simmons University from 2007 to 2011, where they obtained a Bachelor's degree in Communications.