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Jesse Jackson is an experienced customer support and contact center management professional with a career spanning over three decades. Currently serving as the Customer Support Manager at TraXtion, Jesse oversees a team focused on resolving hardware and software issues while successfully rebuilding the department post-COVID. Prior to this role, Jesse held significant positions including Contact Center Director at Coach-Net, managing a large team for 24/7 roadside assistance support, and Product Support Manager at ResMan Property Management Software, where operational efficiencies were enhanced. Jesse's earlier career includes leadership roles at BancTec, culminating in a Director position, where substantial improvements in performance and cost optimization were achieved. Jesse's educational background is from McNeese State University.