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John Keating currently works as a Tier 1 Technical Support Representative at Traxero, where responsibilities include providing software support in the towing and recovery industry while demonstrating strong phone etiquette and technical skills. Prior experience includes roles as an Activities Assistant at Light of Hearts Villa, where John assisted with planning and facilitating social and recreational events, and as a Dietary Aide/Prep Cook, where exceptional customer service was provided through various kitchen duties. John earned an Associate of Science degree in Applied Computer Security and Forensics from Kent State University Geauga and Twinsburg Academic Center.