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Jennifer Chong is a skilled professional with extensive experience in logistics, customer service, and order management. Currently serving as a Carrier Account Manager at Trax Technologies since April 2018, Jennifer audits invoices, analyzes big data, and ensures effective communication between logistics service providers, clients, and internal teams. Previous roles include Order Management Specialist at Iconex and similar positions at NCR Corporation, where responsibilities centered around customer care support and order tracking. Jennifer's career also features a strong foundation in technical support and administrative functions, with early roles at Sykes Asia and Innodata focused on troubleshooting and data management. Jennifer holds a Bachelor's degree in Biology from Velez College.