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Lea Watts is an accomplished professional with extensive experience in customer success and operations management across various sectors, including hospitality and travel. Currently serving as an Account Success Manager at Trawick International, Lea is responsible for overseeing client partnerships and ensuring exceptional customer experiences. Previously, as Operations and Quality Customer Experience Manager at Lowe's Companies, Inc., and VP of Contact Center Operations at Wyndham Vacation Ownership, Lea managed large contact center operations and developed strategic plans to enhance service levels and profitability. Notably, at Orange Lake Resorts, Lea established a servicing organization that contributed to the success of Holiday Inn Club Vacations. With a career beginning at Resort Condominiums International, Lea rose through the ranks to VP of North American Member Services, managing global operations across multiple countries. Lea holds a Bachelor's degree from Indiana University Bloomington.