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Melissa Gordon is an accomplished professional with extensive experience in customer account management and strategic process improvement, currently serving as a Commercial Development Manager at Travelport since October 2016. In this role, Melissa develops and maintains customer accounts, fosters strong relationships, and optimizes revenue opportunities. Previously, Melissa held various positions at Travelport, including Strategic Process Improvement Manager, where support for the Canadian Sales Team was essential. Prior experience includes roles at Advantage Communications Inc. as Training and Quality Manager, where oversight of training for 450 new hires occurred, and at Eastlink as Vendor Relationship Manager, where significant enhancements in customer support metrics were achieved. Melissa also worked at American Express as Team Lead and Corporate Travel Counselor. Melissa’s education includes a Travel and Tourism degree from Algonquin College and a Bachelor of Arts from Carleton University.